Product Returns

14.         We undertake to reimburse you for any product delivered to you that is “corked”, oxidised, and faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage where we set out our requirements relating to return of such goods. Please note that bottles with less than three-quarters of the contents remaining when returned don't qualify for a refund.

15.         If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

16.         Once you have notified us through our website that you wish to return faulty, damaged or undamaged product, you may return the product to our store so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.